You may see the “Aw, Snap!” message if a web page crashes unexpectedly.
If a web page crashes unexpectedly, you can simply reload the page. If you’re seeing the “Aw, Snap!” message for every page that you visit, try the solutions below:
Check your antivirus and firewall applications
Some antivirus or firewall applications, such as Symantec Endpoint Protection, can prevent Google Chrome from working properly. Test whether such applications on your computer are causing the error by turning them off temporarily. Then try opening Google Chrome again. If you are able to open the browser, you’ll need to create an exception in your antivirus or firewall settings for Google Chrome. Once you’ve done so, you can then reenable the applications.
Conflicting applications that users have reported include the following:
McAfee Virus Scan
Check your extensions
Try disabling your extensions one by one to see if a particular extension is causing the problem.
- Click the spanner icon spanner menu on the browser toolbar.
- Select Tools.
- Select Extensions.
- On the Extensions page, click Disable for the extension that you’d like to temporarily remove.
Go back to your list of extensions at any time to reenable disabled extensions. You may need to refresh the page in order to use extensions that you’ve reenabled. Learn more about managing your extensions.
Check for malware
Use the latest version of AVG antivirus software to check your computer for malware. Learn more about removing malware from your computer .
Create a new user profile
If the browser continues to display the “Aw, Snap!” message, your user profile may be corrupted.
To create a new user profile, follow these steps:
Find the “Default” folder. It’s usually located in the following locations:
- Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
- Windows Vista and Windows 7: %LOCALAPPDATA%\Google\Chrome\User Data\
Mac OS X: ~/Library/Application Support/Google/Chrome/Default
Rename the folder as “Backup default”.