Troubleshooting

YouTube videos show “Video is no longer available”

If YouTube videos won’t play in Google Chrome Browser and instead show the message “Video is no longer available,” your antivirus software may be preventing the browser from playing videos.

To check if your antivirus software is the issue, turn it off temporarily and try opening Google Chrome Browser again. If you’re able to open Google Chrome Browser with your antivirus software disabled, check whether you need to upgrade your antivirus software.

If you’re using Kaspersky Anti-Virus 7, try adjusting your settings to fix the issue. Follow these steps:

  1. Open the main Kaspersky application window.
  2. In the “Protection” section on the left, click Web Anti-Virus.
  3. Click Configure on the right.
  4. Click Customize.
  5. On the “General” tab, click Use streaming scan.
  6. Click OK.
  7. Restart the browser.
  8. When the defense warning prompt appears, click Add to trusted zone.
  9. Click OK.

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